At Sonoma Goods For Life, we understand that creating your sanctuary-like home involves careful selection and thoughtful consideration. Our shipping and returns processes are designed to be as seamless and stress-free as the sanctuary you’re creating.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after receiving your order confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Methods & Timeframes

Shipping Method Carrier Cost Delivery Time Notes
Standard Shipping DHL or FedEx $12.95 10-15 business days after shipment Available worldwide (excluding some Asian regions and remote areas)
Free Shipping EMS FREE 15-25 business days after shipment Orders over $50 only

Shipping Areas

We ship worldwide, excluding some Asian regions and remote areas. Please contact us at [email protected] if you have questions about shipping to your location.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for your convenience and security.

Returns & Exchanges Policy

Quick Summary: We accept returns and exchanges within 15 days of delivery. Most items in new condition can be returned, with specific exceptions for hygiene and personalized products.

Return & Exchange Timeframe

You have 15 days from the date you receive your order to initiate a return or exchange request.

Eligibility Conditions

To be eligible for a return or exchange, your item must be:

  • In its original, unused condition
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

To ensure the safety and quality of our products, the following items cannot be returned or exchanged:

  • Candles (for hygiene and safety reasons)
  • Bath Towels & Bath Accessories (for hygiene reasons)
  • Bath Rugs & Mats (for hygiene reasons)
  • Items marked as final sale or clearance
  • Personalized or custom-made products
  • Items without original packaging or tags

Return Process

1 Initiate Your Return Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Dear Sonoma Goods For Life Team,

I would like to request a return/exchange for my recent purchase:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Item(s) to Return: [Product Name(s) and Quantity]
Reason for Return: [Please specify – wrong size, changed mind, defective, etc.]
I confirm that the item(s) are in original condition with tags and packaging intact.

Please provide return instructions at your earliest convenience.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number (optional)]

2 Receive Return Authorization

Within 1-2 business days, you’ll receive:

  • Return authorization and instructions
  • A prepaid shipping label (for defective items only)
  • Return address information
3 Package and Ship Your Return

Securely package your item(s) in the original packaging and include:

  • The completed return form (provided in your email)
  • Original receipt or order confirmation copy

Ship your return to:
Sonoma Goods For Life Returns
2538 Nash Street
Detroit, MI 48226
USA

4 Return Processing

Once we receive your return, please allow:

  • 3-5 business days for inspection and processing
  • Additional time for the refund to appear in your account

Refund Information

Refund Timeline

  • Credit Card Payments: 7-10 business days after we process your return
  • PayPal Payments: 3-5 business days after we process your return

What Will Be Refunded?

  • Full cost of returned item(s)
  • Original shipping fees (if all items in an order are returned)
  • Return shipping fees (for defective items only)

Note: Original shipping fees are non-refundable for partial returns. Return shipping costs are the customer’s responsibility unless the item is defective.

Exchange Process

For exchanges (size, color, or different product):

  • Follow the same return process outlined above
  • Clearly indicate in your email that you prefer an exchange
  • Specify the replacement item you’d like
  • We’ll ship your new item once we receive the return

If the exchange item costs more, you’ll be charged the difference. If it costs less, you’ll receive a refund for the difference.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Include photos of the damage or defect
  • We’ll provide a prepaid return label and expedite your replacement

Need Assistance?

Our customer service team is here to help create the seamless experience you deserve.

Email: [email protected]
Response Time: 1-2 business days
Business Hours: Monday-Friday, 9:00 AM – 5:00 PM EST

Thank you for choosing Sonoma Goods For Life to help create your beautiful home sanctuary. We’re committed to ensuring your complete satisfaction with every purchase.